Refund policy.

1. Introduction

This Refund Policy applies to all paid plans and products sold by Binary Leap OÜ ("LeapMemory", "we", "us", or "our"), registered in Estonia (registry code 16040964, Harju maakond, Tallinn, Lasnamäe linnaosa, Sepapaja tn 6, 15551, Estonia), including personal subscriptions, usage charges, and prepaid developer credits. All payments are processed through our payment processor, Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all transactions.

2. Personal subscriptions

All subscription fees are non-refundable. When you subscribe to a paid plan, you are charged for the current billing period immediately. Cancellations take effect at the end of the current billing period, and you retain access to your plan until then. No partial or pro-rata refunds are issued for unused days within a billing period. Your stored memories are not deleted when a subscription ends; your account continues on the Free tier, subject to its limits.

3. Usage charges

Where your plan includes usage-based charges for memories stored beyond your included allowance, those charges reflect service that has already been delivered: the memories were extracted and stored at the time of use. Usage charges are therefore non-refundable, except in the case of a billing error as described in Section 5.

4. Developer credits

Developer credits are a prepaid balance, drawn down as you use the Service. Credit purchases are non-refundable once completed, whether or not the credits have been spent, except in the case of a billing error as described in Section 5 or where a refund is required by applicable law. Credits have no cash value and cannot be exchanged or redeemed for cash. Unspent credits remain available while your account is active and are forfeited on account termination, as set out in our Terms of Service.

5. Billing errors

If you believe you have been charged incorrectly, for example charged twice, charged after cancellation, or charged an incorrect amount, please contact us within 30 days of the charge. We will review the charge and, where applicable, issue a full refund for the erroneous amount.

6. Downgrades

If you downgrade from a higher plan to a lower plan, the change takes effect at the start of your next billing cycle. No refund or credit is issued for the difference in price during the current billing period.

7. Free tier

The Free tier carries no charge and is not subject to this Refund Policy.

8. How to request a refund

To request a refund, contact us at support@leapmemory.com with the following information: (a) the email address on your account; (b) your Paddle order or receipt number, if you have it; (c) the plan or product you were charged for; (d) the date and amount of the charge; and (e) a brief description of the reason for your request.

We aim to respond within 2 business days. Approved refunds are processed through Paddle and typically appear within 5 to 10 business days depending on your payment method.

9. Disputes

If you are unsatisfied with our resolution, you may contact Paddle directly at paddle.com/legal/buyers. Paddle acts as the Merchant of Record for all Binary Leap OÜ transactions and may be able to assist with payment disputes.

We strongly encourage you to contact us at support@leapmemory.com before filing a dispute with your payment provider. Filing a dispute before contacting us may result in temporary suspension of your account until the dispute is resolved.

10. Changes to this policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact information

For questions about this Refund Policy, contact us at: